 |  | | DK Waters | #43, 2nd C main, HAL 2nd stage, Indiranagar,
Bangalore-560038,Land Mark-
New Horizon School on 100 Ft road,
Phone- 080 3244 1214
Mobile : 99000 00997 9379779991
Email: dileep@dkwaters.com
| | | Tangible Service Standards | |
| Each customer in DK WATERS has a computerized service record and a hard copy service card. The installation will be completed to your entire satisfaction and a feed back card seeks your endorsement for the highest quality installation. Break-down telephone calls are personally attended to before the fourth ring of the telephone. Service requests after office hours can be emailed to dileep@dkwaters.com, or sms to 9900000997. Each service request is assigned a service docket number and will be attended to within 24 hours. In case the service request is not completed within 24 hours you may Email your service docket number to dileep@dkwaters.com and claim a 10% reduction in service charges. if your service request has not been attented to for more than 48 hours. Please SMS your complaint number to +919379779991Critical spares such as UV lamp, pump and membrane are backed by a prorate warranty for one year for domestic customers. |
After The Guarantee Period | | | At the end of one year it is wise to do a complete strip-down servicing and change consumables such as Sediment Filter, Activated Carbon Cartridge and for some models the Taste Conditioner Cartridge too. The service will be done within 48 hours of your call.You will receive a mail or telephone call to remind you when the annual service falls due. Please ensure that you setup a service appointment that your water purifier is working efficiently and effectively. There are other components such as the Pump the R.O Membrane the U.V Lamp etc which will be changed after their life is exhausted. There is considerable variation in the life of these components based on water quality and usage patterns.Service charges and cost of components have to be paid on the same day as follow- ups involve needless time, effort and travel in a city where commuting is tedious and expensive. | Ageing / Obsolete Water Purifiers | | | You may trade in your old water purifier for latest, sophisticated upgrade sometimes at a discounted price, by calling the same number or through the service engineer. | |
